We understand that buying online can be some times tricky, that's why we want you to feel safe and make sure that you will be happy with your purchase. If for any reason you are not happy with our products or service you can return it for free and get a full refund.
We process orders between Monday to Friday. Orders will be processed within 1-2 business days of ordering and shipped the next day after the processing day. Please note that we do not ship on weekends.
Note: Due to extremely high demand and covid restrictions, orders take up to 2-4 weeks to ship and arrive. Please be patient, we are doing our very best to fulfil every order that we receive.
Please ensure that provided delivery information is correct. If information is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Our products are manufactured & shipped from Sheung Wan. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
100% Delivery Guarantee. If a product you ordered arrived damaged or broken during delivery - we will resend you the same product again without any additional cost!
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Poofy. For further details of charges, please contact your local customs office.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than EURO, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in euro when you checkout. All transactions will be handled in EURO through the payment gateway.
At Poofy we truly believe we have some of the best products in the world. If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.